FAQ
How to Order?
- Browse our catalog here.
- Add items to cart
- Checkout
- Head over to your email inbox for your order summary & payment settlement information. This is sent automatically! Please double check your spam folder too.
- Settle payment and send your proof of payment following the email instructions.
- Check your email for our shipment notification which is sent the next business day after Step 5.
- Receive your package within 1-5 business days after Step 6, leadtime will depend on your chosen courier.
- Repeat!
PAYMENT
Available payment options:
- BDO Cash and Online Deposit
- Credit Card via PayPal
- Gcash
SHIPMENT
Available courier options, rates and delivery leadtimes:
| Courier | Destination | Rate | *ETA After Pickup |
| NINJA VAN | Metro Manila | ₱100 | 2 to 3 business days |
| NINJA VAN | Provincial | ₱150 | 3 to 5 business days |
| GRAB/LALAMOVE etc. | Metro Manila | TBC | Same day, email for inquiries |
*Estimated Time of Arrival (ETA) After Pickup provided above are only estimates and cannot be fully guaranteed as couriers are third party providers with operations beyond our control. Kindly note that we will not be liable for delayed/lost packages. Must do's to easily avoid this:
- Fill out order and shipment information accurately
- Ensure availability of recipient in the provided delivery address
- Anticipate and respond to calls and texts from the courier on your provided mobile number
You may track your packages at:
| Courier | Website | Hotline |
| NINJA VAN |
(02) 82711501 |